Join industry leaders, forward thinkers and social innovators for an overview of the digital industry. With a session by Clare Jones of What3Words, this is the conference for those concerned, or motivated, by the developments of a digital world.
A game-changer for your personal growth and for your impact on corporate growth: solutions to Marketing & CX pro's everyday challenges, interactive discovery in do-it-yourself mode or engaging with others, customized learning path customized, easy to pop into throughout your day, rapidly absorb immersive and actionable experiences to apply same-day.
To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! Explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).
This conference is the best opportunity for those wanting to hear about the future of media and technology in the B2B and B2C sectors directly from the innovators who are driving its development.
Integrating CSAT data with Salesforce takes the guesswork out of customer experience management. You can measure service quality across channels, understand the impact of each customer touchpoint, and develop processes to close the loop faster and more effectively. Read this guide to learn how.