Still the world’s only conference to bring together the worlds of retail and neuroscience, Shopper Brain Conference will offer keynotes and case studies from customer experience experts from all over the globe. This conference goes beyond computer systems to the human experiences that drive ROI.
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Introducing the all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score (NPS). You'll learn NPS basics and best practices; the business impact of mobile NPS; how NPS affects your industry; and more!
With over 650 participants projected to attend, the Customer Strategy & Planning conference moves attendees past “looks good” to success. Top performers share their experiences in best practice, with real insightful experiences, case studies and industry leader speakers.
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough, there is always room for improvement. Download this ebook to learn the 4 steps that address the major points you need to consider when building