Jim Rose, former Executive Director of Customer Experience Operations in a health sciences company, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share a case study on how to merge employee experience, talent development, operations to yield excellent customer experiences.
Enter up to 50 words of plain text describing this listing. No HTML tags of any kind permitted. Enter up to 50 words of plain text describing this listing. No HTML tags of any kind permitted. Enter up to 50 words of plain text describing this listing. No HTML tags
Join experienced technical professionals at this two-day event focused on helping people get the most out of CRM. It’s split between two dates – first for partners and then for customers – and is dedicated to delivering future trends of CRM.
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough, there is always room for improvement. Download this ebook to learn the 4 steps that address the major points you need to consider when building
Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.