Still the world’s only conference to bring together the worlds of retail and neuroscience, Shopper Brain Conference will offer keynotes and case studies from customer experience experts from all over the globe. This conference goes beyond computer systems to the human experiences that drive ROI.
Integrating CSAT data with Salesforce takes the guesswork out of customer experience management. You can measure service quality across channels, understand the impact of each customer touchpoint, and develop processes to close the loop faster and more effectively. Read this guide to learn how.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities
The aim of this conference is to take you from discussing “what’s possible” in digital marketing to “how to implement” it in digital campaigning. The focus is on how to leverage and combine your CRM, social media & sales strategies all at once.