The First Global Conference in UK in May 2018 was a huge success. Most people said it was among the best conferences they attended. The second Global conference will be held at Fordham, Lincoln Campus, New York, May 14 and 15, 2019. Contact firstname.lastname@example.org
The Content Marketing Institute brings back its annual content marketing conference to the Huntington Convention Center in Cleveland Sept. 4-7. Conference officials promise attendees marketers will come back to their organizations post-conference with a solid content marketing strategy. Featured speakers include actress Tina Fey, Amber Guild, president of T Brand.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities
To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! Explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).