The fifth annual conference takes place at the Hyatt Regency McCormick Place in Chicago Sept. 18-19. Conference officials promise to deliver tips and strategies that will help professionals gain insight in the areas of ROI on CX, customer experience challenges and AI.
Some speakers include Carissa Ganelli, chief digital officer.
The aim of this conference is to take you from discussing “what’s possible” in digital marketing to “how to implement” it in digital campaigning. The focus is on how to leverage and combine your CRM, social media & sales strategies all at once.
Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.
Integrating CSAT data with Salesforce takes the guesswork out of customer experience management. You can measure service quality across channels, understand the impact of each customer touchpoint, and develop processes to close the loop faster and more effectively. Read this guide to learn how.