Join experienced technical professionals at this two-day event focused on helping people get the most out of CRM. It’s split between two dates – first for partners and then for customers – and is dedicated to delivering future trends of CRM.
Jim Rose, former Executive Director of Customer Experience Operations in a health sciences company, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share a case study on how to merge employee experience, talent development, operations to yield excellent customer experiences.
Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.
Join industry leaders, forward thinkers and social innovators for an overview of the digital industry. With a session by Clare Jones of What3Words, this is the conference for those concerned, or motivated, by the developments of a digital world.
This conference is the best opportunity for those wanting to hear about the future of media and technology in the B2B and B2C sectors directly from the innovators who are driving its development.