The DXSummit returns for its fourth annual conference on digital customer experience at the Radisson Blu Aqua in Chicago Nov. 12-14. It will feature brands such as Hilton, Thomson Reuters, Comcast and Cisco. The focus this year will be on creating digital customer journeys and voice of the customer-driven innovation.
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Jim Rose, former Executive Director of Customer Experience Operations in a health sciences company, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share a case study on how to merge employee experience, talent development, operations to yield excellent customer experiences.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities