The DXSummit returns for its fourth annual conference on digital customer experience at the Radisson Blu Aqua in Chicago Nov. 12-14. It will feature brands such as Hilton, Thomson Reuters, Comcast and Cisco. The focus this year will be on creating digital customer journeys and voice of the customer-driven innovation.
Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities
Join experienced technical professionals at this two-day event focused on helping people get the most out of CRM. It’s split between two dates – first for partners and then for customers – and is dedicated to delivering future trends of CRM.
This important eBook covers eight components of an effective L2R Machine including branding, sales models, offers, content, technology and KPIs – all designed to generate more leads and revenue and build greater company value. You will learn how each of the eight components supports the overall L2R machine.