Introducing the all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score (NPS). You'll learn NPS basics and best practices; the business impact of mobile NPS; how NPS affects your industry; and more!
The bi-annual collection of marketing technology vendors and digital marketing practitioners takes place at the Hynes Convention Center in Boston Oct. 1-3. Scott Brinker, known for his Chief Marketing Technologist blog, hosts the conference that began in 2014.
With over 650 participants projected to attend, the Customer Strategy & Planning conference moves attendees past “looks good” to success. Top performers share their experiences in best practice, with real insightful experiences, case studies and industry leader speakers.
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The fifth annual conference takes place at the Hyatt Regency McCormick Place in Chicago Sept. 18-19. Conference officials promise to deliver tips and strategies that will help professionals gain insight in the areas of ROI on CX, customer experience challenges and AI.
Some speakers include Carissa Ganelli, chief digital officer.