Niamh Reed

An idle brain: customer service enemy number one

Our brains hate being idle. It's why we get annoyed if we must wait for something, but not when it takes us longer to...

Common hurdles to customer service accessibility

Customer service accessibility is too often viewed as just another buzzword for businesses to throw around. In reality, accessibility is not a buzzword, or...

Customer service worst practice: everything you shouldn’t do when supporting customers

There are a few things that you absolutely shouldn’t do when supporting customers. Being deliberately insulting, swearing and simply not responding are all obvious...

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