Fred Chua

How Cultural Dexterity Affects The Success Of Businesses In Building A Global Brand

As we live in the age of globalization, it isn’t acceptable anymore if you don’t know other countries’ culture, especially when building a global...

Increasing ROI By Turning New Customers Into Loyal Ones Through Customer Engagement

What is the impact of customer engagement on the bottom line of your company? The level of sociality in the world is increasing each day...

How Can GDPR Affect Businesses That Do Data Collection

Last May 25, 2018, the rules about data collection have changed, and all businesses and companies that deal with EU clients have been affected. The...

Should Companies Undergo Transformational Growth To Succeed In The Experience Economy?

As experience emerges as the number one factor for customers to buy products and services, companies should put it as their number one priority...

Increase Your Hotel’s Foreign Guests With Multilingual Call Center Customer Support Service

The travel and hospitality industry constitutes more than one-tenth (about 1.6 trillion) of the world’s gross domestic product (GDP) last year, according to the...

The Role Of Healthcare BPO In The Financial Stability Of Healthcare Institutions

In a 2013 survey conducted by the finance and insurance company American International Group, 350 hospital staff across the United States answered financial stability...

With Internet Answering Service, Telecommunications Companies Can Make Sure Their Customers Are Always Heard

There’s a huge difference between the business landscape of the past and the present. The emergence of advanced technologies drives customers to have a...

How Inbound Call Center Companies Aid Businesses In Strategic Business Transformation

Call center companies partake a crucial role in businesses’ transformation. Companies that acquire call center services would know how helpful it can be. For...

Why Business Continuity Management Matters For Small Businesses

The phrase "People don't plan to fail, they fail to plan" is very true for businesses. For start-ups and small businesses, the company’s stability...

Will Data Entry Services Be Affected By Artificial Intelligence?

In the past years, the need for data entry services significantly grew because of its significance as one of the foundations of data and...

How Data Mining Helps Improve Customer Relationship Management Process

Customer Relationship Management or CRM is an important part of every business. It is, like what the name implies, a strategy for communicating with...

How To Turn Leads Into Revenue With Outbound Appointment Setting

Appointment setting is one of the most challenging stages of business development that may either speed up or slow down a company’s success in...

The Role Of Data Mining In Developing An Excellent Email List

Have you ever wondered if your newsletter was sent to the right inbox, the right people, the right market? Have you thought what its...

How Can QBR Improve Business Relations

Building a strong and mutual client relationship is possibly the most important element in sustaining a successful business. There is value in the relationship...

Why Millennials’ Customer Satisfaction Level Matters In The Age Of Tech

Other generations think that millennials are entitled teenagers who want everything instantly. However, businesses, in particular, need to change that perspective. Millennials are powerful...

Improving Customer Care By Adapting To Real-Life Experiences

They say that in order to understand the beliefs and behavior of others, we have to put ourselves in their shoes. That way, we...

Delivering Better Customer Experience Through Marketing-Sales and Sales-Service Alignment

Every business organization needs to function as a community with tightly-knit teams or departments working together to achieve a common goal. Among those goals is...

Key Points To Remember When Outsourcing Back Office Functions

Back office functions offer different businesses a convenient way to cut costs and to delegate some of their non-core tasks to business process outsourcing...

How Does Work Queue Management Adds To Your Customers’ Satisfaction?

As companies strive to exceed their customers' expectations in terms of customer service delivery, the development and implementation of business process solutions that improve...

Make It A Hassle-Free Order Processing Procedure For Your Customers With These 3 Easy...

Let’s face it: more and more customers prefer stress-free and almost effortless transactions when purchasing products, especially when done online. The fewer the clicks,...

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