Andy Hanselman

Maximising Your Sales Effectiveness In A Competitive World – 5 Key Lessons

26Jul Maximising Your Sales Effectiveness In A Competitive World – 5 Key Lessons 58% of business sales leaders say that new customer acquisition is their key challenge and it’s followed by finding and keeping top sales talent (45%) and 37% say that ke...

Creating A Customer Centric Culture – 7 Simple Actions For Leaders

13Jul Creating A Customer Centric Culture – 7 Simple Actions For Leaders “We want to build an enthusiastic, customer-centred organisation. So we’re looking for team members who value honesty and safety, people who are full of new ideas and who want to...

Monzo – 7 Lessons From A Dramatically And Demonstrably Different Bank!

[unable to retrieve full-text content]I opened a bank account this morning in 3 minute 24 seconds from the comfort of my own desk! Now, THAT’S being Easy To Buy From which is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted ...

Airbnb’s Brian Chesky ‘Gets That Vision Thing’!

26Feb Airbnb’s Brian Chesky ‘Gets That Vision Thing’! Posted at 17:22h in #1 Get That Vision Thing! by Andy Airbnb’s founder and Chief Executive Brian Chesky has just launched the latest ‘vision’ for the business and it’s all very ambitious stuff! ...

Bitty And Beau’s Coffee Shop – A Truly 3D Business That’s Making A Dramatic...

23Jan Bitty And Beau’s Coffee Shop – A Truly 3D Business That’s Making A Dramatic Difference Too! Posted at 19:18h in #2 Establish A Dramatic Difference by Andy I love finding businesses that are Dramatically and Demonstrably Different from their c...

Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of...

Le Manoir aux Quat’Saisons – 7 Ingredients For 3D Success!

I was very lucky to accompany some clients on a ‘benchmarking’ exercise last week – I went with a group of leaders from the...

Against All Odds – A Wonderful Customer Experience From Phil Collins!

Almost 40 years ago (June 1978) as a precocious 15 year old I ventured to the Knebworth Festival to watch my favourite band, Genesis...

Ariana Grande Demonstrates She’s A Real 3D Thinker

Ariana Grande’s performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I’m getting old and didn’t...

Customer Communication: Is Yours Bland, ‘Bullsh*t’ Or Brilliant?

The way you communicate with your customers says a lot about you and your business. From simple things to ‘Dear Sir Or Madam’ (what...

5 Remarkable Customer Experience Ideas From Verona!

I love ‘fishing in different ponds’ which basically means exploring places, industries, people that you don’t normally spend time in or with. I’ve been...

Mine’s A Pint – Wetherspoons Make It Easy To Delight Their Customers!

In a world where customer expectations are ever increasing, the challenge for many businesses is finding ways to respond to customers quickly and personally....

The ‘Box Of Love’, ‘Video Recruitment’ And ‘Pawternity Leave’! 3 Great Examples Of Creating...

Does your culture create competitive advantage? Does it help you recruit and retain people? Do you proactively work on it to help you do...

Social Chain: A Fantastic Example Of Culture As Competitive Advantage!

The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business...

3 Brilliant Examples Of Customer Delight….

Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking...

Amazon Go – A 3D Approach To Create Great Customer Experiences

Being ‘easy to buy from’ is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and in an age of many...

Disrupt Your Marketplace By Solving Customer’s Problems!

Differentiating your business in today’s crowded marketplaces is a tough job and it’s always great to see good examples of businesses that have done...

Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things...

51% of UK customers would happily pay more for a product or service if it meant they received a better level of customer service!...

Improving Your Customer Experience With Technology – It’s Easy!

As customer expectations get higher and higher – they want things faster, easier, how and when they want them – it’s the businesses that...

Postman Who Goes The Extra 300 Miles To Delight His Customer!

04Apr Postman Who Goes The Extra 300 Miles To Delight His Customer! Posted at 15:55h in #3 Create 'Devoted' Customers by Andy Credit: ITV News You’ve...

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